Enrollment Fee: $60   |   Click here to enroll in this course.


This class will examine the benefit of designing a positive guest experience from initial awareness all the way to establishing an ongoing and loyal relationship with our guests. Satisfying guests by providing appropriate goods and services, understanding how communication impacts the guest experience and learning ways to successfully manage conflict are all components of this class.


Learning Outcomes

  1. Identify the components of creating the total guest experience.
  2. Describe strategies to implement the total guest experience.
  3. Analyze current communication practices within a business.
  4. Use conflict management techniques to identify, anticipate and defuse conflict situations.

Enrollment Fee: $60   |   Click here to enroll in this course.


This class will provide an introduction to aspects of a human resource system emphasizing pre-employment and hiring practices. Both the human and legal aspects of human resource management will be covered.


Learning Outcomes

  1. Explain the legal requirements for recruitment and hiring.
  2. Understand how to ensure a business is in compliance with legal requirements.

Enrollment Fee: $90   |   Click here to enroll in this course.


This course is an in-depth presentation of proven concepts, processes and techniques involved in creating effective employee development programs. Specific topics covered are establishing training programs, effective performance appraisal techniques and results-oriented coaching processes that challenge and empower employees to achieve peak performance.


Learning Outcomes

  1. Discuss the importance of having a formal training program for your business.
  2. Identify the types of training that should be made available to employees.
  3. Complete a Coaching Plan.
  4. Identify the traits that you would consider as part of a formal performance appraisal process for your business.
  5. Develop an Individual Development Plan.

Enrollment Fee: $60   |   Click here to enroll in this course.


This course will provide a continuation of Employment Law I emphasizing the legal aspects of human resources management of workplace behavior and employment termination. Employment law governs the rights and duties between employers and workers. This class will discuss ways to ensure legal compliance and avoid costly lawsuits.


Learning Outcomes

  1. Identify agencies responsible for human resources-related legal requirements.
  2. Develop policies consistent with federal, state and local regulations.